Returns & Exchanges
At AO Official Store, we want to ensure you have the right gear for your performance; if you are not satisfied with your purchase, you can return your items within 30 days of delivery. All returned sports apparel and equipment must be in original, unworn condition with tags attached to be eligible for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Pack Your Gear
Securely place the items in their original packaging, ensuring all protective wraps and tags are included to prevent damage during transit.
Attach Shipping Label
Download and print your prepaid return shipping label from the portal and affix it clearly to the outside of your package.
Drop Off and Refund
Drop your package at any authorized carrier location; once our warehouse inspects the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing